Return, Exchange & Watch Repair Policy
Important Notice
- In the event that a parcel is lost during transit or cannot be delivered due to customs issues, we do not accept returns, exchanges, or repair requests.
- As our products do not meet certain customs clearance requirements, we do not provide customs clearance or declaration services.
- Therefore, we will not respond to any inquiries or notifications related to shipping, customs clearance, or declaration matters. Thank you for your understanding.
Return & Exchange Policy
Return Eligibility
Customers may apply for a return within 7 days of receiving the product, provided that all of the following conditions are met:
- The product must remain in its original packaging
- The product must be unused (try-on is allowed)
- Not worn, disassembled, or altered
- Free from any damage, scratches, or signs of modification
Products that fail to meet any of the above conditions will not be eligible for return.
Return Timeframe
- Return requests must be submitted within 7 days from the date of receipt
- Requests submitted after this period will not be accepted
Exchange Policy
- Exchange requests must also be submitted within 7 days of receiving the product
- The product must meet the same condition requirements as stated in the return policy
Watch Repair Policy
- All shipping costs and service fees incurred during the repair process shall be borne by the customer
- Please ensure the watch is securely packaged before shipping to prevent any additional damage during transit
Thank you for your understanding and cooperation.
Return Process
- Submit a Return Request
Please contact cleanfactorywatch.co customer service and provide the following information:
- Order number
- Proof of purchase
- Reason for return (if applicable)
- Secure Packaging & Return Shipment
- Ensure the product is securely packaged for return
- Use a reliable and trackable shipping method
- We strongly recommend retaining the shipping receipt and tracking information for reference
Product Inspection & Refund
- Upon receiving the returned product, our team will conduct a quality and condition inspection
- You will be notified of the inspection result via email
- If the return is approved, the refund will be issued via the original payment method
- The time required for funds to appear in your account depends on your payment provider and bank processing time
